The Bookings tab on the top menu brings up a list of ticket/package bookings. The 'Incoming' tab shows a list of booking requests, and the the 'Confirmed' tab shows accepted bookings.
By clicking on an incoming booking the individual booking will pop up, allowing you to do the following:
- See all relevant booking information (customer details, package/ticket, names of guests etc)
- Accept the booking: deposit/full payment will be charged to the customer's payment method through SLIDE
- Reject the booking: upon reviewing the details or checking your other bookings you may choose to reject
- Complete externally: accept the booking, but arrange payment outside of SLIDE
Upon accepting the booking (either through clicking 'Accept' or 'Complete Externally') it will appear in the 'Confirmed' tab if there's still remaining payment to be collected, otherwise the booking can be found in 'Check-in' or through the 'Dashboard' > 'View All Revenue'.
If the package had a deposit, then the remaining payment can be triggered by clicking on the booking under the 'Confirmed' tab, then clicking the 'Trigger remaining payment' button.
Note: The green 'Trigger remaining payment' button will only be shown to charge the customer's payment method if the booking was accepted using the 'Accept' button on SLIDE. If 'Complete Externally' was selected, then a blue 'Trigger remaining payment externally' button will be shown to simply record that the remaining payment was collected from the customer (when you have actually done so).
Please see guide on 'Refunds & Cancellations' for details and cancelling bookings and refunding customers.
