If you have violated the terms and conditions because you were too drunk, rowdy or abusive you will not be entitled to a refund. Please pay close attention to the entry requirements and terms and conditions. The venue always has the right to refuse entry.
If the venue did not honour your booking for any other reason the violation of terms and conditions please contact the venue after the event to attempt to resolve the matter.
We are not liable for refunds and have limited control over what happens on your arrival at the venue. If your issue is still unresolved after contacting the venue please let us know and we will see what we can do within our constraints as a booking platform.