General
- I want to delete my SLIDE account
- A venue I want to go to is not on SLIDE?
- Why can I only book offers for certain events?
- I am under 18 can I use SLIDE?
- Where can I find a tax invoice?
- I have been refused entry, what do I do now?
Bookings
- I’m looking for something different than the packages available through SLIDE, what should I do?
- Do I need an account to make a booking? My friend doesn’t have an account.
- I am going to be late, what do I do?
- How will I know if my booking as been accepted?
- Where are my bookings?
- I contacted the event organiser and they still have not confirmed my booking, what do I do now?
Guestlists
- I can no longer make my guestlist booking. What should I do?
- Can I sign-up to multiple guestlists?
- Why is the guestlist is no longer available for an event?
- What time do I need to arrive for a guestlist booking?
- I am running late for a guestlist registration, will I still get in?
- Can my friends get in with me on the guestlist?
Tickets
Packages
- I have finished my drinks/bottles but we are still thirsty, how do I organise more drinks?
- My friends are not arriving with me. Are they still able to receive complimentary entry as part of the package?
- My package says that I get to choose my bottles, how do I make my selection?
- What is minimum spend and how does it affect me?
- I am unsure where my booth will be located or the event organiser has contacted me to choose my area, what do I do now?
- Do I still have to purchase tickets if I booked a package?
Pricing and Payments
Refunds, Cancellations and Disputes
- I didn’t show up to my booking. What happens now?
- When will my card be charged?
- The venue did not let me in, am I entitled to a refund?
- My refund has been processed but I have not received my money yet, what should I do?
- An event has been cancelled. What should I do now?
- I want a refund, who do I contact?